Deleted brew sessions

Discussion in 'Recipe Editor' started by [email protected], Mar 6, 2017.

  1. Kilumax Brewery

    Kilumax Brewery New Member

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    I was dumb enough to delete my brew sessions through the app as they were all coming up triple and double in the iOS app. Now of course every single session is gone on the web. I tried to contact support, but still no reply.
    Does anyone know how long support uses to answer their emails, and does anyone know if it's possible to get it recovered?
     
  2. Yooper

    Yooper Administrator
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    We're talking about it- we're trying to find a way to recover the information if it's at all possible. I don't think it is, but we are discussing it and trying to figure out if it's something we can do. It doesn't seem possible- deleted is deleted, but we are waiting for another coder to weigh in.
     
  3. Kilumax Brewery

    Kilumax Brewery New Member

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    Hi again.

    Don`t you guys do a backup on the server sometimes? Should`nt they possible be there?
     
  4. Yooper

    Yooper Administrator
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    Yes. The issue is if we can find the correct point in time (possibly not all the data if changes were made between back-ups). This can be potentially very expensive to do from a resource standpoint (extra server and the time of a tech to retrieve). I have to find out how many hours it would take for a tech to retrieve your data, if it is even possible.
     
  5. Kilumax Brewery

    Kilumax Brewery New Member

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    So if it helps it was done on 4 march at around 19:00 Norwegian time :)
     
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  6. Yooper

    Yooper Administrator
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    We're working on it! I need a list of the brew sessions you deleted and the email you use for this site. You can PM that to me, or reply to the conversation, and we'll get it done if we can.
     

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