- Joined
- Jul 16, 2012
- Messages
- 10,254
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I'm on the phone right now waiting for a supervisor in Sears' call center - have been for a good half-hour. Here's the story: My lagering fridge, worth every penny I paid for it, went out a while back. So we bought one from Sears on sale for a nice price. Since then here are the high points:
- The delivery was supposed to be between 5:00 pm and 7:00 pm. They showed up at 9:00 pm.
- At some point they scratched the door. Needless to say, they didn't tell me.
- The next night, my daughter pointed out the scratches.
- I got online, tried to use the chat function to report the damage. It didn't work.
- I called tonight. And have been informed several times that they have a three day policy on cosmetic damages.
- They're sending me a tube of touch-up paint.
Now estimate the likelihood that I will shop at Sears again.
- The delivery was supposed to be between 5:00 pm and 7:00 pm. They showed up at 9:00 pm.
- At some point they scratched the door. Needless to say, they didn't tell me.
- The next night, my daughter pointed out the scratches.
- I got online, tried to use the chat function to report the damage. It didn't work.
- I called tonight. And have been informed several times that they have a three day policy on cosmetic damages.
- They're sending me a tube of touch-up paint.
Now estimate the likelihood that I will shop at Sears again.