Appliance Purchase - Sears Not Recommended

Discussion in 'General Chit-Chat' started by Nosybear, Dec 8, 2018.

  1. Nosybear

    Nosybear Well-Known Member

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    I'm on the phone right now waiting for a supervisor in Sears' call center - have been for a good half-hour. Here's the story: My lagering fridge, worth every penny I paid for it, went out a while back. So we bought one from Sears on sale for a nice price. Since then here are the high points:

    - The delivery was supposed to be between 5:00 pm and 7:00 pm. They showed up at 9:00 pm.
    - At some point they scratched the door. Needless to say, they didn't tell me.
    - The next night, my daughter pointed out the scratches.
    - I got online, tried to use the chat function to report the damage. It didn't work.
    - I called tonight. And have been informed several times that they have a three day policy on cosmetic damages.
    - They're sending me a tube of touch-up paint.

    Now estimate the likelihood that I will shop at Sears again.
     
  2. thunderwagn

    thunderwagn Well-Known Member

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    Interesting. I didn't even know Sears still existed.
     
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  3. Nosybear

    Nosybear Well-Known Member

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    Aurora is one of their few remaining stores. Their service is indicative to me of why they nearly do not exist. Had I bought the fridge from Amazon, they'd have sent a team to pick it up.
     
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  4. thunderwagn

    thunderwagn Well-Known Member

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    Oddly enough, one of my teenage sons works at one of the very few remaining Kmarts here in Loveland.
    But you're right, Amazon would probably have you taken care of by now.
     
  5. Nosybear

    Nosybear Well-Known Member

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    And they wonder why they're going broke.
     
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  6. thunderwagn

    thunderwagn Well-Known Member

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    It's too bad really. Sears used to be a great store. Once upon a time, I liked Craftsman tools.
     
  7. Trialben

    Trialben Well-Known Member

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    Hope the paints a match :p! Sorry shouldn't laugh...
     
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  8. Head First

    Head First Well-Known Member

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    I think Lowes is selling Craftsman tools now.
     
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  9. thunderwagn

    thunderwagn Well-Known Member

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    It's a bit sad really, and maybe a bit weird to be thinking about, but Sears (and others like Montgomery Ward) were like the 'go to' places to some of us that have been around awhile. I know I'm not the only one who went back to school shopping here every year for my new pairs of Toughskins! I also remember all us kids waiting for the new catalogs to come out, and searching through them and circling things we wished and hoped Santa would bring us. Clothes, appliances, tires, even houses. Kinda sad really to see such entities just disappear.
     
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  10. BOB357

    BOB357 Well-Known Member

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    Pretty sure you're right. I know Ace Hardware is, and has some great deals on Craftsman too.
     
  11. Nosybear

    Nosybear Well-Known Member

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    They are, and the appliance they delivered was intact.
     
  12. Hawkbox

    Hawkbox Well-Known Member

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    I remember the Sears catalogue as a teenager.
     
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  13. Nosybear

    Nosybear Well-Known Member

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    As do I.... I've bought appliances from them before and they've stood by their products. I guess bankruptcy and store closings drive you to cut costs, particularly service....
     
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  14. Head First

    Head First Well-Known Member

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    Come to think of it I remember the big book in the outhouse serving a second purpose. Prior year's volume of course.
     
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  15. BOB357

    BOB357 Well-Known Member

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    Don't remember them actually in the outhouse, but often heard that they were used until "non-skids" appeared. I do remember the corn cobs too. Use a red cob and then a white one to see if you need another red one :)
     
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