I'm on the phone right now waiting for a supervisor in Sears' call center - have been for a good half-hour. Here's the story: My lagering fridge, worth every penny I paid for it, went out a while back. So we bought one from Sears on sale for a nice price. Since then here are the high points: - The delivery was supposed to be between 5:00 pm and 7:00 pm. They showed up at 9:00 pm. - At some point they scratched the door. Needless to say, they didn't tell me. - The next night, my daughter pointed out the scratches. - I got online, tried to use the chat function to report the damage. It didn't work. - I called tonight. And have been informed several times that they have a three day policy on cosmetic damages. - They're sending me a tube of touch-up paint. Now estimate the likelihood that I will shop at Sears again.