I joined on 13th June, 8 days ago. I have been getting used to the system all ready for my first brew today in my new Grainfather. Recipe all ready I log into Brewers Friend and find I am back down to Trial Membership. Checked payment, no problem there. Stuck on hold now due to severe limitations of a trial account. I have filled in the contact us below. Sit and wait now. Not pleased at all.