Whats happened to my full membership

Discussion in 'Recipe Editor' started by Wrongway, Jun 21, 2016.

  1. Wrongway

    Wrongway New Member

    Joined:
    Jun 16, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    I joined on 13th June, 8 days ago. I have been getting used to the system all ready for my first brew today in my new Grainfather. Recipe all ready I log into Brewers Friend and find I am back down to Trial Membership. Checked payment, no problem there. Stuck on hold now due to severe limitations of a trial account. I have filled in the contact us below. Sit and wait now. Not pleased at all.
     
  2. Wrongway

    Wrongway New Member

    Joined:
    Jun 16, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    No reply from a "Contact Us" regarding this matter and no reply here. Disappointed for something I have paid for.
     
  3. jeffpn

    jeffpn Well-Known Member

    Joined:
    Apr 28, 2015
    Messages:
    3,240
    Likes Received:
    1,557
    Trophy Points:
    113
    They can be quite slow at responding for sure. I think I had luck sending Brewers Friend a message through their Facebook page. You might want to try that.
     
  4. Wrongway

    Wrongway New Member

    Joined:
    Jun 16, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Thank's. It's been sorted now.
     
  5. YorkshireDave

    YorkshireDave New Member

    Joined:
    Jul 6, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    I have the same problem. Emailed no response?
     
  6. Brewer #63476

    Brewer #63476 New Member

    Joined:
    Jul 21, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Same issue here.
     
  7. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    I have the same problem now as well. This is not good.
     
  8. Brewer #63476

    Brewer #63476 New Member

    Joined:
    Jul 21, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Mine has now been fixed, thank you.
     
  9. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    I'm back up as well. Apparently there is a problem with PayPal.
     
  10. ScottF

    ScottF New Member

    Joined:
    Jul 31, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Same issue here. I paid for the full membership and it still says I'm a trial member. Any idea on the best way to contact Brewers Friend?
     
  11. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    As a Trial Member, the site won't let you Contact them directly. Rather inconvenient given the nature of the problem.
    Try emailing them at [email protected].
    Josh had me back up and running in just a short while.
     
  12. ScottF

    ScottF New Member

    Joined:
    Jul 31, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    thanks....will give it a try
     
  13. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    Are you back up and running?
     
  14. ScottF

    ScottF New Member

    Joined:
    Jul 31, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    No. I upgraded on Sunday, and 4 days later I'm still waiting to be granted access to the full membership.
     
  15. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    Did you email Josh directly?
     
  16. ScottF

    ScottF New Member

    Joined:
    Jul 31, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    yes, i emailed him Monday but haven't received an answer yet. Will try again I guess.
     
  17. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    I sent them a message through the Contact link at the site on your behalf. I hope they get you back up soon.
     
  18. jmcnamara

    jmcnamara Well-Known Member

    Joined:
    Aug 29, 2012
    Messages:
    2,457
    Likes Received:
    1,947
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Rosedale, MD
    just wanted to say, that's awesome. really great community here helping each other out
     
  19. RMRPE

    RMRPE New Member

    Joined:
    Jul 2, 2016
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mid-Hudson Valley of New York
    Hey..the site's called Brewers Friend...just trying to be one.
     
  20. ScottF

    ScottF New Member

    Joined:
    Jul 31, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    thanks for your help....finally got it worked out. i think it was an issue since i paid with paypal
     

Share This Page

arrow_white