Whats happened to my full membership

[Wrongway]

I joined on 13th June, 8 days ago. I have been getting used to the system all ready for my first brew today in my new Grainfather. Recipe all ready I log into Brewers Friend and find I am back down to Trial Membership. Checked payment, no problem there. Stuck on hold now due to severe limitations of a trial account. I have filled in the contact us below. Sit and wait now. Not pleased at all.

 

[Wrongway]

No reply from a "Contact Us" regarding this matter and no reply here. Disappointed for something I have paid for.

 

[jeffpn]

They can be quite slow at responding for sure. I think I had luck sending Brewers Friend a message through their Facebook page. You might want to try that.

 

[Wrongway]

Thank's. It's been sorted now.

 

[YorkshireDave]

I have the same problem. Emailed no response?

 

[Brewer #63476]

Same issue here.

 

[RMRPE]

I have the same problem now as well. This is not good.

 

[Brewer #63476]

Mine has now been fixed, thank you.

 

[RMRPE]

I'm back up as well. Apparently there is a problem with PayPal.

 

[ScottF]

Same issue here. I paid for the full membership and it still says I'm a trial member. Any idea on the best way to contact Brewers Friend?

 

[RMRPE]

As a Trial Member, the site won't let you Contact them directly. Rather inconvenient given the nature of the problem.
Try emailing them at mail@brewersfriend.com.
Josh had me back up and running in just a short while.

 

[ScottF]

thanks....will give it a try

 

[RMRPE]

Are you back up and running?

 

[ScottF]

No. I upgraded on Sunday, and 4 days later I'm still waiting to be granted access to the full membership.

 

[RMRPE]

Did you email Josh directly?

 

[ScottF]

yes, i emailed him Monday but haven't received an answer yet. Will try again I guess.

 

[RMRPE]

I sent them a message through the Contact link at the site on your behalf. I hope they get you back up soon.

 

[jmcnamara]

I sent them a message through the Contact link at the site on your behalf. I hope they get you back up soon.

just wanted to say, that's awesome. really great community here helping each other out

 

[RMRPE]

Hey..the site's called Brewers Friend...just trying to be one.

 

[ScottF]

thanks for your help....finally got it worked out. i think it was an issue since i paid with paypal