Need to change my email address but my current password doesn't match?

Discussion in 'Recipe Editor' started by hexmonkey, Apr 13, 2018.

  1. hexmonkey

    hexmonkey New Member

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    Trying to renew, but I no longer have access to the email address in my profile.
    Go to the profile page to change my email address but when I enter my current password, it tells me it doesn't match. I know it's correct, because I just logged in with it.

    Can anyone help? Yooper?
     
  2. Hawkbox

    Hawkbox Well-Known Member

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    That's weird.
     
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  3. hexmonkey

    hexmonkey New Member

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    And as you can see, I'm still showing up as a Premium Member...?
     
  4. hexmonkey

    hexmonkey New Member

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    This is kind of a shitty situation because I'm here waving my money, but unpaid members don't get support, so I'm here asking an empty forum for help. Just so I can pay.
     
  5. Hawkbox

    Hawkbox Well-Known Member

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    @Yooper usually responds fairly quickly, I imagine something else has come up that is eating her time.
     
  6. Yooper

    Yooper Administrator
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    We're working on this!

    In the meantime, if you need something done, like an email change, please let me know and I will change it for you until this is fixed. If you send me a private message via the "conversation" link, I will get an email notice so that I can fix it right away.
     
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  7. hexmonkey

    hexmonkey New Member

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    I put through the payment anyway so I could get to the support email page and Yooper got it fixed! I don't have a payment acknowledgement email but at least I can use my account again! :)
     
  8. Yooper

    Yooper Administrator
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    I'm glad it works for you! Please let me know if you have any further problems.
     

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