Brew Feature

Discussion in 'Recipe Editor' started by Christopher John VanDenToorn, Jan 25, 2015.

  1. Christopher John VanDenToorn

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    I signed up a little less than a month ago and uploaded a recipe with no problem. However, when I clicked the "Brew" button the following came up:

    "We're sorry, the system is having difficulty right now. Administrators have been notified. RDWHAHB!"

    It was frustrating at the time, but I just went on with my brew session and kept my notes in an normal spreadsheet like I always had. But now, I am trying to use the brew feature again and I still get the same message! Will this be fixed anytime soon? If not, how do I go about getting a refund? Without being able to use all the features that you advertise, the membership is not worth it to me...

    Chris
     
  2. McKnuckle

    McKnuckle Member

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    For what it's worth, I have never experienced that issue in about 20 brews plus numerous additional started/aborted ones. Hopefully it was just a glitch? I tried just now and it worked fine.
     
  3. Christopher John VanDenToorn

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    That's odd. I've tried it numerous times last night and just now, it still gives me the same response. It's doing this on my smartphone app as well as the website when I pull it up on my computer...

    I hope you're right and it is just a glitch because I really like the wealth of calculators and other assets that Brewer's Friend has to offer. But if I can't actually brew then what's the point.
     
  4. Josh (Brewer's Friend)

    Josh (Brewer's Friend) Administrator
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    Hi Chris, this is a long shot, but I've seen this happen once in a while when the account doesn't have an equipment profile configured. I'm still trying to figure out how accounts get into this state, but adding a new default profile seemed to help. Could that be the case with yours? Or do you have one already?
     

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