Brew Feature

[Christopher John VanDenToorn]

I signed up a little less than a month ago and uploaded a recipe with no problem. However, when I clicked the "Brew" button the following came up:

"We're sorry, the system is having difficulty right now. Administrators have been notified. RDWHAHB!"

It was frustrating at the time, but I just went on with my brew session and kept my notes in an normal spreadsheet like I always had. But now, I am trying to use the brew feature again and I still get the same message! Will this be fixed anytime soon? If not, how do I go about getting a refund? Without being able to use all the features that you advertise, the membership is not worth it to me...

Chris

 

[McKnuckle]

For what it's worth, I have never experienced that issue in about 20 brews plus numerous additional started/aborted ones. Hopefully it was just a glitch? I tried just now and it worked fine.

 

[Christopher John VanDenToorn]

That's odd. I've tried it numerous times last night and just now, it still gives me the same response. It's doing this on my smartphone app as well as the website when I pull it up on my computer...

I hope you're right and it is just a glitch because I really like the wealth of calculators and other assets that Brewer's Friend has to offer. But if I can't actually brew then what's the point.

 

[Josh (Brewer's Friend)]

Hi Chris, this is a long shot, but I've seen this happen once in a while when the account doesn't have an equipment profile configured. I'm still trying to figure out how accounts get into this state, but adding a new default profile seemed to help. Could that be the case with yours? Or do you have one already?